Last updated: 13th July 2025
This Shipping Policy explains how we handle delivery of orders placed through https://www.natureswan.dk.
Shipping Methods & Carriers
We ship all orders using reliable carriers such as:
- PostNord
- GLS
- DAO
- DHL
You can choose your preferred delivery method at checkout. Delivery options may include:
- Home delivery
- Parcel shop/pick-up point
- Business delivery
Processing Time
Orders are typically processed and shipped within 2–5 business days.
We pack and ship orders Monday to Friday (excluding public holidays).
If we expect delays (e.g., high order volume or backorders), we’ll notify you via email.
Delivery Time Estimates
Destination Estimated Delivery Time
- Denmark 2–3 business days
- EU countries 3–7 business days
- Rest of the world 7–14 business days
Note: Delivery times are approximate and may vary due to external factors.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery method
- Destination country
- Weight/size of the package
We may offer free shipping on orders above a certain value (e.g. “Free shipping over 500 DKK”) — details will be displayed on the website.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link. You can follow your parcel via the carrier’s website.
Delivery Issues or Damaged Parcels
If your parcel is delayed, damaged, or lost in transit:
Contact the carrier first using your tracking number.
If unresolved, email us at info@natureswan.dk — we’ll assist you with a solution.
Undelivered Packages
If a package is returned to us due to:
- Incorrect or incomplete address
- Failure to pick up from parcel shop
- Refusal of delivery
You may be charged a return shipping fee or re-delivery cost. We’ll contact you to resolve it. Questions?
For any shipping-related inquiries, contact:
